Shipping And Exchange

Shipping, Returns & Exchanges, and Cancellation Policy

1. Shipping

Customer responsibility: Universal Mattresses is not responsible for return shipping costs. Even if you received free shipping on your order, any return shipping must be paid by the customer.

2. Returns & Refunds (Exchange Policy)

  • Return eligibility: To be eligible for a return, the product must be unused, undamaged, and returned in its original packaging. Returns not meeting these criteria will be rejected. universalmattresses.in
  • Refund processing: For payments made online (excluding Cash-on-Delivery), refunds are issued once the returned item passes inspection. Processing may take a few days, and you will be notified once completed. universalmattresses.in

3. Cancellation Policy

  • Before dispatch: Orders can be cancelled if you contact our support team and provide your order ID before the item is packed and dispatched. Refunds for online payments will be processed according to our standard timelines. universalmattresses.in
  • After dispatch: Once an order has been dispatched, cancellation is no longer possible. In such cases, please refer to our Return & Refund Policy for options. universalmattresses.in
  • Customized products: Customized or made-to-order items cannot be cancelled once production has begun. If your cancellation request is received before production starts, the company may accept it at its discretion. universalmattresses.in

4. General Policy Provisions

  • Product availability: Some products may have limited stock. If we can't fulfill your order after confirming it, we reserve the right to cancel the order and issue a full refund. universalmattresses.in
  • Consent: By placing an order, you agree to all terms outlined in this Shipping, Return & Refund, and Cancellation policy. universalmattresses.in

Suggested Website Sections

Consider structuring your content into the following clearly labeled pages or site sections:

  • Shipping Policy
  • Return & Refund Policy
  • Cancellation Policy
  • (Optionally combined as "Shipping & Returns")

This organization makes it easy for customers to find what they need and understand the process at each stage.